About Us

Welcome to Rouge Technologies! We are your premier destination for top-notch products and unparalleled customer service on eBay. With a commitment to excellence and reliability, we strive to make every shopping experience a delight for our valued customers.

With years of experience in e-commerce, we have honed our skills to streamline the shopping process and create a seamless online shopping experience. From browsing our listings to receiving your order at your doorstep, we are here to assist you every step of the way.

Thank you for choosing Rouge Technologies as your preferred seller on eBay. We look forward to making your shopping experience truly exceptional.

Shipping

We are always striving to offer a smooth and uninterrupted delivery service. Orders purchased on a given day will be dispatched within 2 working days of purchase with the delivery service shown at checkout. Shipping is always on us and fully insured!

While we use reliable shipping partners, at times there can be delays which are unfortunately out of our control. For example, a Royal Mail First Class Parcel has a suggested 24-hour turnaround but can sometimes take up to 10 working days. In such rare cases, kindly use the tracking information provided and contact the courier directly if needed. Feel free to reach out to us for further questions.

Customers are also welcome to collect items directly! Please select collection at checkout and purchase the item first to avoid missing out. Typically, collections can be arranged within 2 working days.

Warranty

While all items are covered by our return policy, customers may occasionally need to go to the manufacturer for warranty. Below is further information about the warranty status of items we sell.

Brand new sealed Apple devices typically come with a 1-year full warranty with the option to purchase AppleCare. However, in some cases, warranties may be activated at the original purchase date, resulting in less than a full year remaining. Rest assured, the vast majority of items come with full warranty, and in rare cases, the warranty updates to the activation date (after 1-2 weeks of use).

Other brands sold by Rouge Technologies Ltd typically come with a 1-year warranty directly from the manufacturer. Please confirm the warranty process with the brand before purchase, as policies vary by company.

Return

We offer a 30-day return policy on items. If items are returned used or unsealed, a 20% restocking fee will apply. Items returned in the original condition as dispatched will not incur a fee. Change-of-mind returns will also have postage fees deducted.

Terms & Conditions

Due to previous scams, Rouge Technologies Ltd may require additional information from buyers, such as ID matching the delivery address. Orders from buyers with low or negative feedback will be reviewed case by case.

All items are recorded by serial numbers to prevent fraudulent claims. In case of fraudulent activity, we will work with law enforcement to resolve the matter.

VAT Status

We sell under the Global Accounting VAT Margin Scheme, which includes VAT in the overall selling price but does not separate it on the invoice. For more information, see the U.K. government website.